Give students a formal place to raise issues and questions, while teachers and institute owners can track status, priority, and resolution clearly.
Technical problems, schedule questions, class access issues, and admin concerns are hard to prioritise when they arrive through many channels.
Students raise a ticket, add details, and track status. Teachers or institute staff can review, respond, resolve, and keep an audit trail.
Students can submit a ticket for technical problems, schedule queries, online class access, offline class confusion, assignment issues, or account/profile help.
Add category, title, description, and relevant class or batch context
See whether the ticket is open, in progress, or resolved
Get updates when staff reply or close the issue
Teachers and institute owners can review ticket queues, prioritise issues, reply with updates, and close tickets when resolved.
Route issues to the right teacher or institute staff member
Keep a clear record of what was reported and how it was solved
Open tickets appear on the student, teacher, and owner dashboards
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